Overview
Our refund and returns policy lasts 30 days (from the date of the original AKOR Services invoice) or 14 days after the product was delivered to you, whichever is later. If your purchase is not within those time frames, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Any custom designed/printed materials
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
AKOR Services stands behind all the products and services we provide. If you have a problem with a “service” we provide, we will work with you to make it right. We always strive to exceed your expectations. We work really hard with you up front to know your desired goals and expected outcomes so there are no issues and you are satisfied with our services. For any “printed” products, we also work really hard, up-front to make sure your product(s) are exactly what you want. It is standard in the industry for customers to review artwork and graphics prior to going to printing. We will provide you with proofs to review, and it is your responsibility to review them carefully. We will revise them until they meet your expectations. Once the customer has approved the artwork/graphics for printing, the customer accepts all responsibility for mistakes. AKOR Services accepts responsibility for any problems with regard to materials and/or workmanship. Damage in shipping and freight are the responsibility of the carrier. Please contact the carrier that delivered your products to begin their claim process. All sales are final with regard to custom printed products with the exception of materials and/or workmanship issues. In all cases, returns for credits must be requested and completed within 30 days of the original AKOR Services invoice date, or 14 days of when the shipment delivered to the customer, whichever date is later. Otherwise, all sales are final for custom printed materials. We sincerely hope you are thrilled with our products and services, but this policy is established to assure timely correction of any issues. In all cases, we want the opportunity to solve any problems you may have with our products or services.
Refunds
Please do not return items without a Return Authorization issued by AKOR Service. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will either be a “store credit” or a company check, issued within 30 days after the product has been returned and inspected.
Exchanges
We only replace items if they are defective or damaged (materials and/or workmanship issues). If you need to exchange it for the same item, send us an email at info@akorservices.com to request a Return Authorization. If approved, we will notify you where to return your item(s) on the Return Authorization.
Shipping returns
To return your product, you should mail your product to the address on the Return Authorization form provided by AKOR Services.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that items damaged in shipping are the responsibility of your shipping carrier. Please contact them to initiate a claim with them for any damaged items.