Overview

Almost all of our products are either customized and then printed (on demand) or engraved (on demand).  As a general rule, all of our products are customized and created when a customer places an order.  We do not “inventory” products for fulfillment prior to a customer order being placed.

As a result, there is a lead time after an order is placed.

Artwork and Design

In the printing industry, it is a common practice that we work with our customers on the specifics of what they want to order.  Each order is initially a brand new order, but may be reordered, either with or without revisions and/or changes.  That is up to the customer.

Prior to creation of the printed or engraved item, artwork is either created by AKOR Services, or provided by the customer.  Customer-provided artwork may require modifications, according to the type of print or engraving job and the quality (clarity and resolution) of the original artwork provided by the customer.  In all cases, a proof of the artwork will be provided to the customer for review, modifications and final approval by the customer, prior to printing.  In the end, it is the full responsibility of the customer to review the proof(s) carefully and the final approval of the artwork prior to printing or engraving.

All custom printing and engraving, after final approval by the customer are the responsibility of the customer.  No returns, refunds or exchanges are allowed, with the exception issues in materials and workmanship.

Customer Provided Products

AKOR Services stands behind the products, printing and laser engraving that we do on products that we provide.  We also stand behind the artwork and graphics that we create, even though our customers must review and approve all artwork and graphics utilized prior to printing and engraving.

However, when customer provide their own products for engraving or printing, AKOR Services does not guarantee or warranty those products, either expressly or implied.  We will make every attempt, in good faith, to handle those products with due diligence and care, but cannot warranty or guarantee the successful printing or engraving of those products.  Specifically, with engraving, it is always best to test a sample product for correct laser setting prior to engraving the finished product.  No two dis-similar products will react the same under laser engraving.  Even wood products of the same material, but with different moisture contents and densities engrave differently.  Also, with customer-provided photographs, graphics or artwork, we will make every to adjust them to the correct formats and settings, but quality will vary with the materials provided.