Why We Use AI to Answer Calls: But Real Humans Handle Your Business at AKOR Services

Why We Use AI to Answer Calls: But Real Humans Handle Your Business at AKOR Services

You call our number, and Rachel picks up. She’s friendly, efficient, and never has a bad day. She won’t give you incorrect answers. She’s also artificial intelligence. And we know that might give you pause.

In a world where personal service feels increasingly rare, you might wonder why a company that prides itself on relationships would put AI between you and real people. It’s a fair question, and one we’ve wrestled with ourselves. The answer isn’t about cutting corners or reducing costs: it’s about giving you better service while preserving what matters most: genuine human connections when they count.

The Real Reason We Use AI for Phone Calls

Whether it’s an urgent travel request, a rush printing order, or bookkeeping questions that need quick answers, Rachel is there for you (and us) 24/7 to make sure your needs are captured correctly and they are routed efficiently to the proper person at the right time.

Rachel doesn’t replace our team: she protects your access to them. She ensures that whether you call at 8 AM or 8 PM, during our lunch break or while we’re problem-solving for another client, your inquiry gets captured accurately and routed to the right person. We get a written log each day of all calls received, along with phone numbers. Rachel is helpful, but not a mind reader. You need to tell her what kind of help you want.

With so many spam calls these days, Rachel is our front-line defense to assure the real clients are separated from the crank calls. We don’t waste time when we can be helping real clients by wasting our time on the junk calls.

You can be assured that if you leave a real message for help with Rachel, we will be back with you ASAP, many times the same day, and no later than the next business day. Just be honest with Rachel. She can and will schedule meetings (or video calls) if you want. She’s that good! You can ask her all sorts or real questions about the business, and she will either answer them for you (we’ve trainer her well), or refer them to a real live person for follow up. You can count on it.

What AI Handles vs. What Humans Handle

Let’s be crystal clear about where the line gets drawn. Rachel handles the logistics: she takes your information, understands what you need, and connects you with the right person. She’s brilliant at scheduling callbacks, routing urgent requests, and ensuring nothing falls through the cracks.

But everything that matters? That’s all human.

When you’re s client and needing help with your real business issues, you’re talking to Allen, not AI. If there’s a problem with your order or you need to make changes last-minute, you’re working directly with the person who knows your project inside and out.

Think of Rachel as the world’s most efficient receptionist. She never misses details, never forgets to pass along messages, and never has to put you on hold while she hunts down the right person. But she never pretends to be something she’s not: a creative partner, strategic advisor, or problem-solver. Those roles belong to humans who care about your success.

The Time Factor: Why This Actually Saves You Hours

Here’s something most people don’t consider: when you call a traditional business, you might wait on hold, get transferred multiple times, or have to explain your needs repeatedly to different people. With Rachel, you explain your project once, clearly, and she ensures the right person gets complete context before they call you back.

This means when Allen calls you about your needs, he’s not starting from scratch. He already knows your timeline, budget considerations, quantity needs, and any special requirements. Instead of spending the first ten minutes of your conversation gathering basic information, you jump straight into strategic discussion about what will work best for your goals.

Once You’re a Client: Direct Human Access Always

Here’s where our approach really shines. Once you become an AKOR Services client, you get something increasingly rare in business today: direct access to your actual project manager.

Allen gives every ongoing client his direct contact information. Not a department email that gets checked twice a day. Not a customer service line that routes through three different people. His actual email and direct number. Because when you need real help, quickly, you shouldn’t have to explain your entire project history to someone new.

This direct access isn’t just for emergencies. Many of our longtime clients text Allen directly when they have new ideas or want to bounce concepts around. That kind of relationship doesn’t happen through AI: it builds through consistent, personal interaction over time.

The Best of Both Worlds

What we’ve discovered is that using AI for initial contact actually improves our human relationships. When Rachel handles the routine stuff: taking basic information, scheduling callbacks, routing inquiries: our team has more time to focus on what humans do best: creative problem-solving, strategic thinking, and building relationships.

Our clients tell us they appreciate this approach because:

They never worry about missing us or not getting through
When we call back, we’re prepared and focused on their specific needs
They’re not paying for time spent on administrative tasks
Once they’re working with us, they have direct access whenever they need it

Why Transparency Matters to Us

We could have implemented AI call handling without telling anyone. Many businesses do. But that’s not who we are. We believe you deserve to know how we work and why we make the choices we do.

The truth is, small businesses like ours face a constant balancing act. Our clients need responsive service, but they also need us to be cost-effective so we can offer competitive pricing. They want personal attention, but they also want us available when they need us. Using AI for call management helps us deliver on all these needs without compromise.

We’re not trying to scale up into some massive operation where nobody knows your name. We’re trying to stay exactly what we are: a personal, relationship-based business: while ensuring you can always reach us when you need to.

The Human Touch Still Matters Most

At the end of the day, our services are about helping your business connect with people. That irony isn’t lost on us. How can we help you build human connections if we’re hiding behind technology ourselves?

The answer is that we’re not hiding. We’re using technology as a tool to enhance human connection, not replace it. Rachel ensures you reach us quickly, but once you’re working with AKOR, every decision, every creative discussion, and every problem-solving session happens between real people who understand your business and care about your success.

Moving Forward Together

We know change can feel unsettling, especially when it involves technology taking on roles traditionally filled by people. We’ve gone to great lengths to define our AI’s roles very carefully and in specific ways. Any information you give Rachel says right here in our company, for our use. But we’ve found that when AI is used thoughtfully: as a bridge to better human service rather than a replacement for it: everyone benefits.

If you’re curious about how this works in practice, give us a call. Rachel will answer, get your information, and connect you with Allen or the right team member for your needs. You’ll see firsthand how this approach creates a smoother, more efficient experience while preserving the personal touch that makes working with a smaller company worthwhile.

But you’ve got to be honest and tell Rachel what you want and how she can help you. If you just hang up, it doesn’t work for anybody. Give it a try. Ask her real-like questions, in plain english. She will answer your questions (within defined perimeters). Ask for a call-back. Ask for an appointment. Ask her what products and services we offer. Rachel doesn’t have a bad days. She will help if she is able.

Because at AKOR Services, technology serves relationships, not the other way around.

One final promise. We’ve all read about the nefarious activities of AI. This isn’t that at all. No selling your information (ever). This is truly for our business purposes ONLY. We only use information on this system as you have requested and only for the purposes you contacted us about. We are in a sensitive industry. We respect your privacy. We care about that and we handle your information with great care and privacy. We don’t divulge any information about our clients.

Contact Information:
Website: https://akorservices.com/
Phone: (360) 334-3373
Email: info@akorservices.com

Allen Beck
AKOR Services
Allen@akorservices.com