General Payment Terms
For more details, please review the other product or service explanations.
As a general rule, our payment terms are one of the ones listed below, depending on the requested product or service.
- Net 10 days: Due from the date of the invoice presented.
- Due Upon Receipt: Due now, by either credit card or approved check, as requested/negotiated.
- Pre-payment is required for all printing jobs, and once the order is executed and moving forward, it is non-refundable, non-cancellable and non-returnable except for quality and workmanship issues, when the defective product will be replaced.
- Prepaid: These charges must be paid prior to the products being shipped or the work beginning.
- 50% Down – Balance upon substantial completion. As negotiated, depending on the product or service being requested. This is most common with website, application development and database development. For long, complex projects, this may also include progress payments.
Method of Payment
- Acceptable methods of payment are cash, credit card and company checks. Personal or 3rd party checks are not accepted. Company checks must be in the name of the company that negotiated the job/work.
- Discount are regularly extended to customers that pay by company check or cash, in the form of lower pricing.
As an associate of Archer Travel and Evolution Travel, it is their policy that we must obtain a signed Credit Card Authorization Form for every travel-related purchase where we accept a customer’s credit card information. By definition, this will include all charges including travel, hotel, cruises, excursions, downpayment, interim payments and final payments. This is part of their fraud protection policy. These charges will show up on your credit card bill as Archer Travel. Please contact them if you have any questions about these billings.
Additionally, if we (AKOR Services – TRAVEL) impose a service charge, or other entertainment or excursion charge (e.g. tickets, etc) it must be billed separately, and it will require a separate signed Credit Card Authorization Form. These charges will show up on your credit card bill as AKOR Services. Please contact AKOR Services if you have any questions about these billings.
These completed forms will remain securely on file for a period of 9 month beyond the travel end date, and then will be destroyed.
For more information on when AKOR Services will bill service charges, please view our Service Charge Policy.
AKOR Services – TRAVEL, (dba AKOR Services)
4233 SE 182nd Ave., #213
Gresham, OR 97030
Print-On-Demand (POD) and Laser Engraving/Cutting
Terms: Prepaid
Printing and postage/shipping must be prepaid, and are non-refundable. Print-On-Demand and Laser Engraving and cutting are custom services. These services must be paid up front before the work begins. Since they are custom designed for specific customers, they cannot be refunded. However, if there is a defect in the materials or workmanship, they will be replaced with a corrected item.
Printing and Publishing
Terms: Prepaid or Net 10 Days
Desktop publishing, content creation, graphics, photography and other associated skills are all Net 10 Days.
Printing and postage/shipping must be prepaid, and are non-refundable.
Printing does not begin until full payment has been received for the job.
Overview
Almost all of our products are either customized and then printed (on demand) or engraved (on demand). As a general rule, all of our products are customized and created when a customer places an order. We do not “inventory” products for fulfillment prior to a customer order being placed.
As a result, there is a lead time after an order is placed.
Artwork and Design
In the printing industry, it is a common practice that we work with our customers on the specifics of what they want to order. Each order is initially a brand new order, but may be reordered, either with or without revisions and/or changes. That is up to the customer.
Prior to creation of the printed or engraved item, artwork is either created by AKOR Services, or provided by the customer. Customer-provided artwork may require modifications, according to the type of print or engraving job and the quality (clarity and resolution) of the original artwork provided by the customer. In all cases, a proof of the artwork will be provided to the customer for review, modifications and final approval by the customer, prior to printing. In the end, it is the full responsibility of the customer to review the proof(s) carefully and the final approval of the artwork prior to printing or engraving.
All custom printing and engraving, after final approval by the customer are the responsibility of the customer. No returns, refunds or exchanges are allowed, with the exception of issues in materials and workmanship.
All customers must have the rights to use customer-provided artwork, names, trademarks and logos, and certify as such. All customer-provided artwork must meet these requirements and shall agree to accept all responsibility for any litigation, and shall indemnify and hold harmless AKOR Services, its’ employees, owners and assigns of any legal responsibility in conjunctions with any printing projects utilizing customer-provided artwork, names, trademarks and logos.
Customer Provided Products
AKOR Services stands behind the products, printing and laser engraving that we do on products that we provide. We also stand behind the artwork and graphics that we create, even though our customers must review and approve all artwork and graphics utilized prior to printing and engraving.
However, when customer provide their own products for engraving or printing, AKOR Services does not guarantee or warranty those products, either expressly or implied. We will make every attempt, in good faith, to handle those products with due diligence and care, but cannot warranty or guarantee the successful printing or engraving of those products. Specifically, with engraving, it is always best to test a sample product for correct laser setting prior to engraving the finished product. No two dis-similar products will react the same under laser engraving. Even wood products of the same material, but with different moisture contents and densities engrave differently. Also, with customer-provided photographs, graphics or artwork, we will make every to adjust them to the correct formats and settings, but quality will vary with the materials provided.
Printing Order Revisions and Cancellation
Once an order is placed (executed), the required payment has been made. and the order is moving forward, no quantity changes can be made to the order with the exception of when over/under runs are specified up front. Specifically, no quantity reductions can be made. If there will be an increase in quantities, a new order will be executed, and based on a new timeline. Quantity reductions can not be made because product has been ordered, and may not be returned or pricing has been negotiated based on quantity discounts. Printing orders may not be cancelled once executed, paid, product has been ordered and printing slots have been assigned. In the unlikely event the order can be stopped prior to printing, all printing orders are subject to a 30% restocking fee and a 50% cancellation fee. The remaining 20% fee will be issued in the form of an in-store credit. No cash refunds will be issued.
Overview
Our refund and returns policy lasts 30 days (from the date of the original AKOR Services invoice) or 14 days after the product was delivered to you, whichever is later. If your purchase is not within those time frames, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Any custom designed/printed materials
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
AKOR Services stands behind all the products and services we provide. If you have a problem with a “service” we provide, we will work with you to make it right. We always strive to exceed your expectations. We work really hard with you up front to know your desired goals and expected outcomes so there are no issues and you are satisfied with our services. For any “printed” products, we also work really hard, up-front to make sure your product(s) are exactly what you want. It is standard in the industry for customers to review artwork and graphics prior to going to printing. We will provide you with proofs to review, and it is your responsibility to review them carefully. We will revise them until they meet your expectations. Once the customer has approved the artwork/graphics for printing, the customer accepts all responsibility for mistakes. AKOR Services accepts responsibility for any problems with regard to materials and/or workmanship. Damage in shipping and freight are the responsibility of the carrier. Please contact the carrier that delivered your products to begin their claim process. All sales are final with regard to custom printed products with the exception of materials and/or workmanship issues. In all cases, returns for credits must be requested and completed within 30 days of the original AKOR Services invoice date, or 14 days of when the shipment delivered to the customer, whichever date is later. Otherwise, all sales are final for custom printed materials. We sincerely hope you are thrilled with our products and services, but this policy is established to assure timely correction of any issues. In all cases, we want the opportunity to solve any problems you may have with our products or services.
Refunds
Please do not return items without a Return Authorization issued by AKOR Service. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will either be a “store credit” or a company check, issued within 30 days after the product has been returned and inspected.
Exchanges
We only replace items if they are defective or damaged (materials and/or workmanship issues). If you need to exchange it for the same item, send us an email at info@akorservices.com to request a Return Authorization. If approved, we will notify you where to return your item(s) on the Return Authorization.
Shipping returns
To return your product, you should mail your product to the address on the Return Authorization form provided by AKOR Services.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that items damaged in shipping are the responsibility of your shipping carrier. Please contact them to initiate a claim with them for any damaged items.
As a general rule, AKOR Services – TRAVEL does not charge service charges to our customers/clients. Our job is to research travel options for our clients/customers, present those options, to make/book those arrangements and to present an itinerary for those travel arrangements. Most times, we do all of this without any service charge to our clients. Our job is to present you with unique options and travel arrangements, domestically and internationally. We do research!
If you book a full package travel with us (e.g. airfare, hotel/accommodations, excursions, tours, rental cars, etc), there are no service charges on the initial booking.
However, there are some instances when we are not able to offer our services without charging an additional service fee.
- Airfare only arrangements. In today’s travel environment, there is simply no commissions paid to travel agents by any airlines. These are rock-bottom prices from the airlines. Similarly, there are many self-service apps and websites out there that will do a great job of setting up your travel for you if you just want to fly somewhere, and they are easy to use. In fact, I offer one for you at https://evotravelagent.com/allen beck. However, I am happy to book your flight-only arrangements for you, but it will incur a airfare-only service charge, currently $25 per traveler.
- Group arrangements. We love groups of all types. Weddings, reunions, business groups, schools and more. Similar rules apply. If you are booking airfare-only travel, we are happy to do it for you, but airfare-only rules apply. If you are booking package travel, there may be a one-time group booking charge, depending on the size of the group and the complexity of the arrangements. Please ask for more details.
- Credit card and loyalty program rewards. Honest answer…if you are using these for travel, you are likely required by your program to book directly with them. However, if you were just booking loyalty airline travel, book your airline with them and allow us to make the remainder of your arrangements for you.
- Changes and Cancellations. This is the big one that concerns everyone. #1 rule to protect yourself. ALWAYS buy Travel Protection plans. That way you are covered. See our Travel Protection policy. Otherwise, you are liable for all cancellation or change service charges. We don’t want to see that! If you have agreed to your trip and it is booked and you need to change or cancel, with no Travel Protection, you (the travelers) are responsible for all change and/or cancellation fees and service charges. That means for all airline, accommodations, cruises, transfers, tours and us. That can add up quickly. It just takes one accident, illness, late or missed airline connection to ruin your entire trip. Please don’t assume that risk.
For more information, please contact us directly.
AKOR Services – TRAVEL, (dba AKOR Services)
4233 SE 182nd Ave., #213
Gresham, OR 97030
It it always highly recommended by AKOR Services (Travel), Archer Travel and Evolution Travel that travel customers/clients accept Travel Protection for all of their travel bookings. While it is not mandatory, it is highly recommended to protect your travel and financial interests in the event you need to cancel or change your travel plans.
Without Travel Protection coverage, you, the traveler, accept all financial responsibilities for cancellations, changes, including illness, change of plans and even missing your connections.
Travel Protection coverage is not defined by AKOR Services – TRAVEL, nor are we keeping any of that money or guaranteeing your travel in any way. It is provided by the travel suppliers. We can facilitate the charge for the service providers. It varies between different modes of travel and is defined by those service providers (e.g. airlines, travel package companies, cruises, rail, hotels, resorts, etc). Typically, it is charged for each individual covered traveler.
There are different types of Travel Protection coverage plans. In general, they are (from most expensive to least expensive):
- Travel Protection Plus –cash refund, All Destinations
- Cancel for Any Reason
- Price Guarantee
- Post-Departure Travel Insurance Benefits
- Non-Insurance Services and more
- Typically the most expensive
- Travel Protection Plus –full travel credit, All Destinations
- Cancel for Any Reason
- Price Guarantee
- Post-Departure Travel Insurance Benefits
- Non-Insurance Services and more
- Costs less than “cash refund” plans but more the ones below
- During Travel Protection Plan
- Post-Departure Travel Insurance Benefits.
- This covers nothing before departure, but once the trip begins, coverage begins.
- This is the most affordable of all the Travel Protection plans.
- Travel Protection -Declined
- Zero extra cost to the traveler.
- Traveler is fully 100% responsible for all change and cancellation fees and charges.
To summarize, to protect yourself financially, it is always highly recommended to take a travel protection plan. Life happens, and you never know when something will come up to change your best-laid plans. If you decline Travel Protection, you are responsible for all expenses. We don’t want to see that happen to you.
AKOR Services – TRAVEL, (dba AKOR Services)
4233 SE 182nd Ave., #213
Gresham, OR 97030
